Hiring a domestic helper is not just about keeping the house tidy. In Singapore, helpers often care for babies, elderly parents, and even manage daily meals. With more than 246,300 foreign domestic workers (FDWs) in Singapore as of 2024 (MOM statistics), finding the right fit for your family is important. Choosing a trusted agency helps families save time and ensures all legal requirements are properly handled.
For many households, a helper becomes part of the family, offering both practical support and emotional comfort. The right match can ease stress for working parents, provide reliable care for elderly loved ones, and create a smoother daily routine. On the other hand, choosing the wrong agency or rushing the process can lead to challenges, making it essential to approach the decision with careful research and planning.
Why Families Choose a Maid Agency in Singapore
Looking for more options? You can explore licensed agencies through Maid Agency in Singapore, which lists multiple providers with reviews and MOM license checks.
- Time savings: Agencies handle paperwork like work permits, medical checks, and insurance.
- Trust & screening: Helpers go through interviews, background checks, and training.
- Compliance: Licensed agencies are regulated by MOM.
- Support: Replacement or mediation if things don’t work out.
Real experience: A Singaporean family shared that when their elderly parents required daily care, they turned to a licensed agency. The agency introduced them to a helper who had basic nursing knowledge and experience in dementia support. According to the family, this gave them confidence that their loved one would be cared for with patience and professionalism.
Services Offered by Maid Agencies
Agencies today do more than just recruit helpers:
- New Placements – Hiring first-time helpers from Indonesia, Myanmar, and the Philippines.
- Transfer Maids – Helpers already working in Singapore but seeking a new employer.
- Direct Hire Services – For families who have already chosen a helper, the agency helps handle all the necessary paperwork and formalities.
- Training Programs – Courses for infant care, cooking, elderly care, and household skills.
- Insurance & Medical – Agencies help purchase mandatory maid insurance ($250–$400 yearly).
- Work Permit Renewal – Renewal before expiry to stay compliant with MOM.
Cost of Hiring a Maid in Singapore (2025 Updated)
Many first-time employers underestimate the full cost. Here’s the breakdown:
- Agency Fee: $1,000–$3,000 (varies by agency & services).
- Maid’s Salary: On average, helpers earn between $600 and $800 each month, with higher pay for those who have more experience or special training.
- Monthly Levy: Standard levy is $300, but families with children under 16, elderly above 67, or disabled members get a reduced levy of $60 under MOM’s concession scheme.
- Insurance: At least $60,000 personal accident coverage and $15,000 medical coverage are mandatory.
- Settling-In Program (SIP): $75 (for first-time helpers in Singapore).
That means the true annual cost of hiring a maid can reach $12,000–$15,000 per household ,including all expenses.
How to Check if an Agency is Reliable
Here’s a simple checklist:
- MOM EA Directory: Always verify the license number and check placement volume, transfer rates, and complaints.
- Reviews & Testimonials: Use platforms like Searchmaid to read family feedback.
- Replacement Policy: Reputable agencies offer replacements within 3–6 months.
- Transparent Pricing: A good agency discloses fees upfront no hidden charges.
Experiences from Families
- “We found our helper through a small agency with excellent reviews. They explained costs clearly and even guided us through levy concessions. She’s still with us after two years,” shared Mr. Tan.
- “Our first agency was unresponsive when issues came up. The second one not only replaced our helper quickly but also provided guidance on better communication,” said Aisha, a working mom of two.
Different Types of Maids Available
- Infant Care Helpers – Skilled in feeding, bathing, and safe sleep routines.
- Elderly Care Helpers – Trained in mobility support, dementia care, and basic medical routines.
- Housekeeping Maids – Specialize in cooking, cleaning, and daily chores.
Challenges Families Face
Even with a reliable agency, challenges include:
- Cultural Differences – Adjusting to new food, habits, and routines.
- Language Barriers – Helpers may need time to improve English or Mandarin.
- Adjustment Period – Most helpers require 1–2 months to settle in.
Tips for a Good Employer-Helper Relationship
- Be clear about daily tasks from the start.
- Respect mandatory rest days (at least 1 per week, required by MOM).
- Provide guidance patiently during the adjustment period.
- Appreciate efforts; simple gestures like praise or shared meals go a long way.
Example: One family shared that treating their helper “like part of the family” helped build loyalty; she has stayed with them for over five years.
Why Choosing a Licensed Maid Agency Matters
- Ensures all contracts meet MOM rules.
- Protects both employers and helpers legally.
- Provides mediation if disputes arise.
- Reduces the risk of illegal recruitment.
Bringing in a helper is an important choice that directly impacts your family’s comfort and daily care. Choosing a reliable Maid Agency in Singapore ensures you get proper support, transparent pricing, and compliance with MOM regulations. With the right agency, your family gains peace of mind and your helper gets a fair and legal workplace.
FAQs about Maid Agency in Singapore
1. How much does it cost to hire a maid in Singapore?
Around $12,000–$15,000 annually, including salary, levy, insurance, and fees.
2. What is the average maid salary in Singapore?
Typically $600–$800 monthly, depending on nationality and experience.
3. What is the monthly levy for hiring a maid?
$300 standard, or $60 with MOM’s concession scheme.
4. Do I need maid insurance?
Yes, it’s mandatory. Insurance must cover $60,000 personal accident and $15,000 medical.
5. How long does hiring take?
Usually 2–6 weeks, depending on paperwork and training.
6. Can I interview a maid before hiring?
Yes, through video or face-to-face interviews arranged by agencies.
7. What is a transfer maid?
A helper is already in Singapore looking for a new employer.
8. What if I’m not satisfied with my maid?
Agencies often offer replacements during the contract period.
9. Do maids in Singapore get rest days?
Yes, MOM requires at least one rest day per week.
10. How do I check if a maid agency is licensed?
Visit the MOM EA Directory online to see license status, transfer rates, and complaints.
