QuickBooks is one of the most popular accounting software solutions used by small and medium-sized businesses worldwide. While it offers robust features, QuickBooks users may occasionally face technical glitches that interrupt smooth business operations. One common problem many users encounter is QuickBooks Error 1328.
This error usually appears when installing, updating, repairing, or uninstalling QuickBooks Desktop. It may also show up during payroll updates. If not fixed quickly, it can disrupt accounting tasks and lead to delays in managing financial records.
In this guide, we’ll cover everything you need to know about QuickBooks Error 1328, its causes, effective troubleshooting steps, and how to get professional help at +1-866-408-0444.
What is QuickBooks Error 1328?
QuickBooks Error 1328 generally appears with a message like:
“Error 1328. Error updating file C:config.msi…”
The error usually indicates that QuickBooks encountered problems updating or repairing files. These files are temporary but essential for installation and updates. The error message can vary depending on your system, but the core issue remains the same—QuickBooks cannot access, modify, or update certain files.
Major Causes of QuickBooks Error 1328
Error 1328 can be triggered by multiple reasons. Understanding them helps in applying the right fix. Some of the most common causes include:
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Incomplete or Corrupt Installation of QuickBooks – If the software was not installed properly, some critical files may be missing or damaged.
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Windows System File Corruption – Damaged or missing Windows files can interfere with QuickBooks updates.
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Improper Uninstallation of QuickBooks – If QuickBooks was removed incorrectly, leftover files can trigger conflicts during reinstallation.
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Malware or Virus Attacks – Malicious software can corrupt QuickBooks-related files.
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Issues with Config.msi Folder – This temporary folder contains installation data. If it gets damaged, Error 1328 may appear.
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Network or Internet Issues – Interrupted connections during updates can also cause file corruption.
Signs and Symptoms of QuickBooks Error 1328
You may be experiencing Error 1328 if you notice the following symptoms:
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Installation or update of QuickBooks fails repeatedly.
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Error message referencing config.msi appears on the screen.
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QuickBooks freezes or crashes during payroll updates.
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System performance slows down while using QuickBooks.
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QuickBooks fails to open after updates.
How to Fix QuickBooks Error 1328?
Fixing QuickBooks Error 1328 involves multiple troubleshooting steps. Try them in order to resolve the issue:
1. Repair QuickBooks Installation Files
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Close QuickBooks and all background programs.
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Open Control Panel > Programs and Features.
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Select And Download QuickBooks Desktop from the list.
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Click Uninstall/Change > Repair.
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Follow on-screen instructions to repair the software.
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Restart your computer and check if the error is resolved.
2. Rename the Config.msi Folder
The error often originates from the config.msi folder. Renaming it can resolve the issue.
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Go to C: Drive.
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Locate the config.msi folder.
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Right-click and select Rename.
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Add .old at the end (e.g., config.msi.old).
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Press Enter and restart your PC.
3. Use QuickBooks Tool Hub
QuickBooks Tool Hub is designed to resolve common installation and update issues.
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Download the latest version of QuickBooks Tool Hub from Intuit’s official website.
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Install it by following the prompts.
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Open the Tool Hub and select Installation Issues.
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Choose QuickBooks Install Diagnostic Tool and let it run.
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Restart your system and try updating QuickBooks again.
4. Perform a Clean Installation of QuickBooks
If repairing does not work, a clean install is often the best solution.
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Uninstall QuickBooks from Control Panel.
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Download the QuickBooks Clean Install Tool via QuickBooks Tool Hub.
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Run the tool to remove leftover files.
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Reinstall QuickBooks Desktop using the installation file or CD.
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Activate the software and check if the error is gone.
5. Update Windows and QuickBooks
Sometimes outdated Windows or QuickBooks versions cause compatibility issues.
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Open Windows Update Settings and install all pending updates.
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Open QuickBooks Desktop and go to Help > Update QuickBooks Desktop.
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Download and install the latest updates.
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Restart your PC and check QuickBooks functionality.
6. Scan Your System for Malware
Viruses and malware can damage QuickBooks-related files. Run a full system scan using Windows Defender or any trusted antivirus software.
When to Contact Support?
If none of the above solutions work, the error may be deeply linked to Windows components or company file corruption. At this point, contacting a QuickBooks expert is the best option.
You can call the QuickBooks support helpline at +1-866-408-0444 to get step-by-step assistance from certified technicians. They will diagnose the problem remotely and fix it without risking your data.
Preventing QuickBooks Error 1328
To avoid facing this error in the future, follow these preventive tips:
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Always update QuickBooks to the latest version.
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Keep Windows updated.
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Avoid force shutdowns during installation or updates.
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Use reliable antivirus software to protect against malware.
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Regularly back up your QuickBooks company file.
Final Thoughts
QuickBooks Error 1328 can be frustrating, especially when it interrupts important tasks like updates or payroll processing. However, with the troubleshooting steps outlined above—such as repairing installation files, renaming the config.msi folder, or using QuickBooks Tool Hub—you can often resolve the issue on your own.
If you continue to face difficulties, don’t hesitate to call the QuickBooks support experts at +1-866-408-0444 for immediate assistance.
FAQs
Q1. What does QuickBooks Error 1328 mean?
Error 1328 indicates a problem with QuickBooks installation or update files, often linked to the config.msi folder or system corruption.
Q2. Can I fix QuickBooks Error 1328 without reinstalling QuickBooks?
Yes. In many cases, repairing QuickBooks installation or renaming the config.msi folder fixes the error without a full reinstall.
Q3. Does QuickBooks Tool Hub help with Error 1328?
Absolutely. QuickBooks Tool Hub includes the Install Diagnostic Tool, which can resolve installation and update-related errors like 1328.
Q4. Why does Error 1328 appear during payroll updates?
Payroll updates require modifying system files. If these files are corrupted or inaccessible, QuickBooks throws Error 1328.
Q5. Should I contact QuickBooks Support for Error 1328?
Yes. If basic troubleshooting does not solve the problem, contacting QuickBooks Support at +1-866-408-0444 ensures expert help and data safety.
